Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not satisfied with your order you may return your order within 14 days from the day you received the item.
HOW TO USE OUR RETURN SERVICE
In your box you’ll find a return label and a return form that shall be used for returning an item. The return form can also be requested on firstname.lastname@example.org
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.
All items shall be returned to:
Odile Jacobs bvba
Baron Ruzettelaan 1/0.1
The below are the steps to follow if you are to return an item:
- Return Form. Find the return form that you received with your parcel.
- Fill out the return form and remember to write what you are returning and tick whether you wish to return or exchange your item.
- Book your collection. Contact your local DHL office.
- Pack the items. Pack your return item(s) using the original packing provided. Shoes must be returned in their original box, inside another solid carton box.
- Label the package. Attach one pre-paid label securely to the box, ensuring the previous delivery label is covered.
- Complete the pick-up. Upon collection, hand the second label to the DHL driver. Please leave your package open so it can be presented to the driver for checking along with your customer invoice. Once checked, please make sure you seal the package securely.
RETURN SHIPPING CHARGE
Returning an item will incur a charge of 20 EUR unless the return is a result of our error. The shipping charge will be deducted from the amount refunded.
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
Please allow up to 14 days for us to process your refund.
If you need any assistance, please contact Customer Care on +32475561561 or email email@example.com